JEWELRY RETURNS & EXCHANGES
We understand that a Boho girl can change her mind from time to time! We offer exchanges and returns for your MALA and other HANDMADE PRODUCTS within 7 days of your purchase date for store credit. Please let us know why you are returning your item by email or sending us note, we are always looking for feedback and ways to improve. Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us.
Please return your items to us through a postal service. Choose a prepaid, insured, traceable delivery service and mail your package to our below address. We do not accept courier packages or packages sent with COD charges.
For exchanges, please include a note with your package indicating what you would like to exchange, and clearly indicate the return address. You are also required to cover the cost of shipping your new product back you. Payment options include: Paypal, Venmo, VISA and MasterCard.
You can send returns and exchanges to:
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
* We will not accept returns or exchanges on used or worn product.
REPAIR & NEW DESIGN POLICY
So…you’ve had a breakthrough!
If your jewelry breaks – don’t worry! It could actually be a good thing. When an accessory breaks it represents karma breaking. It can be a positive sign of progression.
We are happy to restring your Namaste Couture jewelry for a fee of $35+ USD + applicable taxes.
So...you have decided you'd like a new design!
If you have decided you'd like a new look for your Dharma Mala (108 beads), we are happy to create a new design of your Namaste Couture jewelry. Simply select a design from our custom pieces that you like and we will recreate a new look for you for a fee of $100 USD + applicable taxes. If statement stones are to be incorporated into your design, additional fees may apply.
You can arrange your repair or new creation at www.namastecouture.com
Please send your broken Mala to:
Please ensure you include a return address, plus a copy of your payment confirmation.
Have questions? No problem! Email us: firstname.lastname@example.org
THERE’S SOMETHING WRONG WITH MY ORDER…
While we do our absolute best to ensure that every package we send out is perfect, occasionally mistakes happen.
If something went wrong with your order, don’t worry! Just send a description of the problem and a photo to email@example.com and we will happily solve it for you! Kindly allow 24 to 48 hours for us to get back to you.
CAN I RETURN, EXCHANGE OR REPAIR AN ITEM I PURCHASED FROM A RETAILER?
We would suggest you contact the store it was purchased from as a first step. If they are unable to help you, contact us at: firstname.lastname@example.org We will make things right.
We will always take care of repairs for our customers, check out our repair policy up top.