Returns & Exchanges

 

JEWELRY RETURNS & EXCHANGES

We offer exchanges or store credit within 7 days of receipt of purchase. Please note that we do not offer refunds.

We do not refund shipping and handling charges.

If your piece(s) does not fit, please do not wear them and contact us immediately. We cannot refund or replace lost merchandise.

For customer service questions please contact us at 504.982.9642 or email us at info@namastecouture.com.

SHIPPING & DELIVERY

Shipping charges are subject to each specific purchase whether Ground shipping, Fedex, UPS, or Overnight Delivery depending on the destination’s zone. 

All international orders may be subject to duties for customs clearance upon arrival to the recipient's country. The customer is responsible for these fees. Namaste Couture is not liable for these costs.

Please be advised that if a package is returned to Namaste Couture (the sender) after three delivery attempts, the customer is responsible for shipping and all associated costs (including insurance) to resend.

REPAIR POLICY

We are happy to restring your Namaste Couture jewelry for a fee starting at $150 in addition to applicable taxes. 

SPECIAL ORDERS 

If you do not see the color or size you are looking for online, each item can be special ordered. Special ordered items require some additional time for fulfillment which is up to 10 weeks. Please email info@namastecouture.com or call 504.982.9642. Special orders are final sale and cannot be exchanged.

If you have decided you'd like a new look for your Dharma Mala (108 beads), we are happy to create a new design of your Namaste Couture jewelry. Simply select a design from our custom pieces that you like and we will recreate a new look for you. If statement stones are to be incorporated into your design, additional fees may apply.

You can arrange your repair or new creation at info@namastecouture.com

CAN I RETURN, EXCHANGE OR REPAIR AN ITEM I PURCHASED FROM A RETAILER?

We would suggest you contact the store it was purchased from as a first step. If they are unable to help you, contact us at: info@namastecouture.com

Namaste XoXo